Employment Opportunities

Homeless Hotline (HH) Program Manager

Job Description

JOB TITLE: Homeless Hotline (HH) Program Manager

DEPARTMENT: Community Insights
REPORTS TO: Senior Director of Community Insights
STATUS: Full-Time, Exempt Updated: 02.01.2016

DESCRIPTION: The HH Program Manager would be responsible for realizing HandsOn Central Ohio’s role in helping homeless adults and families find emergency shelter in times of need and provide day to day leadership and direction to the HH Call Center staff and Family Resource Center.

The role will be accountable for scheduling all shifts to ensure wait times and abandoned rates are minimal and per guidelines agreed upon by HandsOn and the Community Shelter Board (CSB). They will also build and sustain a positive and creative work environment with all partners and stakeholders to ensure the efficiency of the program.

REQUIREMENTS

• Supervisory experience in a human service field and or incoming call center
• A bachelor’s degree in social work or similar experience
• Ability to multitask
• Excellent communication skills

RESPONSIBILITIES

• Creates and maintain schedule for HH personnel on all shifts to ensure average wait times and abandoned rates are at a minimal and within guidelines agreed upon by HandsOn and CSB
• Create and maintain schedule for Family Resource Center personnel on all shifts to ensure appointment times are at a minimal and within guideline agreed upon by HandsOn and CSB
• Conduct ongoing training for new and existing programs to ensure homeless clients are served quickly, respectfully and efficiently
• Attend Adult System Operations Workgroup (ASOW) meetings and any others which are facilitated by CSB or other advocate agencies of the homeless population
• Conduct monthly diversion workgroup meetings with HH staff and address any deficiencies with personnel who do not meet or exceed their diversion rate goals
• Coordinate and conduct quarterly meetings with shelter providers and outreach organizations to ensure HH is efficiently working to help serve the homeless community
• In collaboration with Senior Director of Community Insights, interview and hire new personnel
• Conduct performance reviews and counsel HH staff when needing corrective action for poor performance
• Review daily, weekend and holiday phone reports to ensure wait times are within guidelines and schedule adherence is followed by HH staff
• In event of emergency, coordinate with Senior Director of Community Insights, to ensure HH staff is available to take calls in alternate location, if necessary (their home office)
• Meet monthly with Senior Director of Community Insights to review call center data, program efficiencies and other topics as they relate to HH and HandsOn
• Answers incoming HH calls when needed, coverage for lunches and unexpected absence from team members, etc.
• All other duties as assigned

MINIMUM QUALIFICATIONS

• Three (3) year human services or call center experience including progressively responsible personnel management
• Bachelor’s degree in social work, communications, or related field preferred
• Availability to contribute to 24-hour coverage, including evenings, weekends and holidays
• Ability to speak other languages other than English is a plus
• Proficient computer skills and ability to work simultaneously in various databases
• Excellent work ethic and ability to interact with diverse populations in a polite and courteous manner

Submit cover letter, resume and 3 references no later than Sunday, February 14, 2016 to:

ATTN: Human Resources
HandsOn Central Ohio
195 N. Grant Av, Columbus, OH 43215
hr@handsoncentralohio.org

HandsOn Central Ohio is an equal opportunity employer.

Unfortunately, because of the volume of applicants we receive, we aren’t able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager on or before February 22, 2016.

Additional Information

Requirements:
Minimum Education:
Job Type:
Shift:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
Attn:
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866
EOE

Senior Director, Finance & Grant Administration

Job Description

JOB TITLE: Senior Director, Finance & Grant Administration
REPORTS TO: President & CEO
STATUS: Full-Time, Exempt
HandsOn Central Ohio is the region’s premiere information, resource referral, and volunteer mobilization organization, serving Greater Columbus for nearly 40 years. HandsOn serves more than 500,000 people across Ohio, each year, by aligning resources and generating community data insights that strengthens access to safe and warm housing, nutritious meals, improves academic and social & emotional outcomes for young people, betters public health, and enlivens Central Ohio’s neighborhoods.

We are seeking an experienced Senior Director of Finance & Grant Administration to join our management team and assume leadership of: financial planning, goal setting, and reporting; budgeting, accounting, and compliance auditing; payroll; leases, licensing, procurement, and general contract administration. The Senior Director of Finance & Grant Administration reports to the President & CEO, and partners with HandsOn’s leadership, members of its management team, and key partners. This role provides the President & CEO and Board of Directors with timely, accurate, and useful reports reflecting the organization’s financial position and activities, maintains proper and accurate financial records, ensures compliance with all federal, state, and other regulatory and reporting requirements, as well as oversees the organization’s finance and administrative staff.

The successful candidate will be resourceful, efficient, detail-oriented, and maintain a high-touch approach to managing our HandsOn’s resources and ensuring the integrity of its financial accounting systems and financial data.

ESSENTIAL DUTIES

Provide insightful, financial leadership and analytical support to HandsOn Central Ohio’s Executive Leadership, departments, programs, and stakeholders.

• Serve as advisor to the President & CEO and Senior Management team in setting and delivering the organization’s financial goals
• Work with Senior Management and individual departments to prepare annual operating budget for review and approval by the President & CEO, Finance Committee and Board of Directors
• ¬Responsible for the day-to-day financial management operation including accounts receivable, accounts payable, general ledger, cash flow, budgeting and financial reporting, and payroll administration. Accountable for accurate recording of accounting transactions, monthly reconciliation of bank accounts and timely reconciliation of other asset and liability accounts
• Responsible for the preparation and timely submission of comparative monthly and quarterly financial statements and for providing variance explanations
• Prepares and maintains operating plans and forecasts; establish variance reporting and recommend corrective actions as required; forecasts financial performance and re-budgets as needed to insure full and efficient utilization of all funds
• Review and maintain records of all business transactions and contracts, which give rise to obligations for the organization, including: rental and lease agreements for office space, communications equipment, computer/web hardware and software; presenter and production agreements, etc.
• Manage HandsOn annual financial statement audit. Acts as primary contact with external auditors. Manages audit preparation processes and ensures all necessary entries are recorded and properly stated
• Serve as staff liaison to Board Finance Committee, which oversees the organization’s annual financial operations, protocols, audit, and investments, ensuring that the organization’s financial considerations are conducted in accordance with GAAP, A122, and the organization’s policy and procedures
• Establishes and maintains financial objectives and policies
• Establishes and maintains a system of internal controls to safeguard property and assets. Conducts reviews and updates as needed to the Accounting Manual on an annual basis
• Coordinate with Resource Development to assist in the preparation of letters of inquiry, grant proposals, contract bids, compliance and stewardship reports in support of institutional and major individual donor requirements, including temporarily restricted endowment accounts
• Maintain the organization’s relationships with financial institutions (operating funds, endowments, and lines-of-credit) and manage a line of credit to ensure adequate cash flow to facilitate the organization’s operations
• Build a “best in class” financial system and team.

CORE COMPETENCIES

• Ability to prioritize and respond to multiple deadlines in a dynamic environment
• Ability to quantify and illustrate complex financial reports, impacts, and projections
• Strong project management and business analysis skills
• Clear and concise communicator
• Able to employ sound judgment and negotiate the interests of the organization and its customers throughout decision making processes
• Provides timely, accurate, and meaningful information.

SKILLS, KNOWLEDGE & ABILITIES

• Knowledge of financial accounting, payroll, accounts payable, budgeting, grants/contract accounting, internal controls, auditing, information technology, and reporting in a nonprofit environment
• Microsoft Office, with above average ability to manipulate spreadsheets and develop presentation decks
• Excellent oral and written communication
• Budgeting, forecasting, resource planning and allocations
• Time management, prioritization, and exceptional ability to complete discrete deliverables on time across multiple projects
• Demonstrated attention to detail and accuracy
• Ability to learn quickly and continuously
• Ability to anticipate needs of customers.

QUALIFICATIONS

• A passion for strengthening community through social enterprise, data driven solutions, and service provision
• 7-10 years of progressively responsible financial leadership
• Demonstrated experience with final responsibility for the quality and content of all financial data, reporting and audit coordination for either a division or significant program area
• Ability to translate financial concepts to – and to effectively collaborate with - programmatic and fundraising colleagues who do not necessarily have finance backgrounds
• Experiencing with local, state, and federal financial reporting requirements
• A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Professional agility
• Personal qualities of integrity, credibility, and professional agility.

OTHER QUALIFICATIONS

• Master’s Degree Preferred

Submit cover letter, resume, salary history and 3 references no later than Sunday, March 13, 2016 to:

ATTN: Human Resources
HandsOn Central Ohio
195 N. Grant Av, Columbus, OH 43215
hr@handsoncentralohio.org

HandsOn Central Ohio is an equal opportunity employer.

Unfortunately, because of the volume of applicants we receive, we aren’t able to give status updates, no phone calls please.

Additional Information

Requirements:
Minimum Education:
Job Type:
Shift:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
Attn:
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866
EOE