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Employment Opportunities


Job Description

TITLE: Live Chat Specialist-Foodline

REPORTS TO: Information & Referral Call Center Manager

TIME COMMITMENT: Approx. 10-20 hours per week beginning May 2014 through July 2014

HandsOn Central Ohio inspires, equips and mobilizes people to create meaningful change in their lives and in their community. This agency is the region’s premiere information, resource referral, and volunteer mobilization organization, serving Greater Columbus for nearly 30 years. HandsOn serves more than 500,000 people across 29 Ohio Counties, each year, by providing community insights, access to critical needs, and volunteer support to provide access to safe and warm housing, nutritious meals, improved academic and social & emotional outcomes for young people, better public health, and to strengthen Central Ohio’s neighborhoods.

As part of our Foodline Chat and Text Pilot Program, we are looking for qualified individuals to act as chat and text Foodline specialists, connecting thousands of Franklin County residents with emergency food via online chatting and Short Messaging Service (SMS) and telephone. We need highly motivated, creative thinkers who will have a real voice in the design and development of this pilot program.


• Answer incoming chat messages, SMS Text and phone calls to schedule appointments at area food pantries for Franklin County residents.
• Influence program design in order to improve operation and efficiency
• Provide advocacy for clients
• Attend staff meeting and trainings
• All other duties assigned


• Excellent written and verbal communication skills
• Strong computer skills
• Extremely comfortable with instant chat (and display proper grammar and spelling skills)
• Exceptional attention to detail
• Ability to work independently and as part of a team


• Opportunity to provide formalized input on best practices for our new, innovative chat and text pilot program
• Insight into community and neighborhood needs and food scarcity issues
• Possible class credit

If you are interested, please contact: Safira Robinson, Information & Referral Services Manager
HandsOn Central Ohio, 195 N. Grant Ave, Columbus, OH 43215
srobinson@handsoncentralohio.org or 614.221.6766 xtn 150

Additional Information

Minimum Education:
Job Type:
Part Time
Start Date:
May 2014
Please Apply Online below or send your resume to:

HandsOn Central Ohio
Attn: Information Services (2-1-1)
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866

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